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Frequently Asked Questions

How do I book my picnic or event design?

To book your picnic or event design, please email us or send us a message on our social media pages. We will go over date and time availability. We book picnics and event designs on a first come first serve bases. A 50% non-refundable deposit is due upon booking to secure your spot. We discuss design options and decor when the security deposit is made. The due date for the remaining 50% payment varies from event to event. 

How do I choose a location?

The location of our picnics and events are dependent on public spaces. The location guide we provide to clients are meant to serve as a guide, but we cannot guarantee any location as they are all first-come, first-served. There is a possibility that we may move your picnic, at our discretion, to provide the best experience possible. This can be due to any number of reasons, some of the most frequent are safety, privacy (we cannot control who will be in a public space and when), access to shade, views among other reasons. We cannot guarantee an exact location although we will do our best to acquire access. If we cannot guarantee access, we will set up in another similar location nearby. We cannot guarantee privacy. All local rules, signs, laws and other permissions apply. Namely, glass and alcohol are prohibited at most West Michigan parks and all West Michigan beaches. We cannot guarantee privacy, these are public spaces. This does not apply to wedding or event venues that are booked through our clients as those regulations vary per venue. 

What does my picnic include?

We offer a variety of picnic packages that are curated just for you. Our basic setting incudes our tee-pee tent, causal lounge and pillow seating, low tables, table design, picture frame (yours to keep), dinnerware, glassware, and a variety of throw blankets. Additional items are included based on your package. 

What is your weather cancelation policy?

All picnic bookings are weather permitting. All events and weddings are rescheduled event by event.  In the event of a rare rain event, we will do all we can to accommodate a dry picnic either by moving to a covered location or by rescheduling to another day or time. Simply Picnics defines a “rain event” as being a 30% or greater chance of rain in the picnic location and time, up to 30 minutes before or after, as determined by weather forecast. No refunds will be issued for weather-related changes. A full credit will be available if CLIENT prefers to reschedule. If client requests to reschedule with a low chance of rain (29% or less), Simply Picnics may issue a reduced credit to cover the cost of loss of bookings. Like any amazing restaurant, we do get fully booked, so our picnics and wedding/events are subject to availability.

What is your Cancellation, Credit, and Refund Policy?

All deposits are non-refundable. We aim to be as flexible as possible with our clients, we understand that life happens. All we ask for is a 72-hour notice in advance to rescheduling your picnic or wedding/event, as we serve multiple picnics and wedding events throughout the week and strive to be able to accommodate all bookings! Any cancellations made after the 72-hour notice will result in the loss of the 50% non-refundable deposit. If the client decides to reschedule, a $50 fee is required to re-book. If and only in a rare occurrence Simply Picnics cancels, you will receive back the 50% deposit, and we will honor a date that works for you with a 20% discount. Please note if the remaining balance has not been paid per the invoice due date before the scheduled picnic or wedding/event start time; Simply Picnics has the right to terminate the picnic or the wedding/event and the event will be considered a cancellation, resulting in the loss of the 50% non-refundable deposit. 

Picnic & Picnic Equipment 

Please treat our equipment with care. Please do not sit, stand on, or move our picnic tables and equipment. Please do not approach your picnic set up early. Our team members utilize every moment perfecting your set up for you. If you see your picnic table being prepared, please do not walk up until your start time. It will be ready at the start time that is scheduled. 

Covid: Your safety and well being is essential to us. Simply Picnics takes the utmost care to protect clients and their guests, employees, and vendors from the spread of COVID-19. We follow all CDC and local guidelines for masking, social distancing, glove and sanitation practices. Client agrees to notify Simply Picnics of any infection before attendance and limit exposure by prohibiting infected invitees and/or cancelling the picnic if necessary. Our priority is health and safety and Simply Picnics will do our best to accommodate your cancellation and rescheduling as preferable to client as possible. If you have any questions or concerns please send us an email. 

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